The 5th
Customer Lovefest, a conference that discusses CRM, Loyalty and Rewards and
Customer Experience Management ended successfully.
Honestly, there were a lot of challenges, a
common scenario for all events and conferences. But like all professional event
managers and event organizers say, “You must ride along with the waves of
challenges”.
We rode it and enjoyed the ride.
But beyond implementing the 5th Customer Lovefest, the
best reward, I believe, is the feedbacks of the delegates.
Here are my Top 10 Favorites:
1. I am always on the look out for new ideas, trends, and practices and this conference give me that.
1. I am always on the look out for new ideas, trends, and practices and this conference give me that.
2. My first time
3.
Gives me a reason/purpose why I do what I do. Brings you back to
the basic and learn new things and makes you love your job and your customers
more!
4. This is my 2nd time to attend. I love the way the seminar is being presented to the attendees. I love the topics and the venue is very convenient.
5. Holistic Approach- Different aspects, different angles, different insights. But all points to enhancing the customer experience to gain loyal customers
This is how the conference should be, that is to provide
inspiration to new attendees and returning attendees. Our job as conference
organizer is to uplift and connect people from the current and future trends of
their industry and these comments typifies that.
6.
There are three things, why I like this conference: 1. Format - new
and organized, 2. Good Partners and New collaboration and 3. Good mix of
delegates: networking.
7. You bring customer-facing professionals together.
7. You bring customer-facing professionals together.
8. It covers a wide range of topic.
More than the knowledge that can be gained, we
ensure that the delegates of the event to get to know their co-delegates, and
hopeful, that thru this event, there will be future collaborations out of these
small conversations.
And for delegates to comment that they get
their money’s worth is a big victory for us. It means we have added more value on their conference investment.
This is always the goal, to make the delegates
feel that they are getting their money’s worth in all events that we are
creating. More so, in Customer Lovefest, the delegates should always feel that
they won.
Last but not the least, here are two feedbacks
that I feel happy about being a conference producer and organizer. Here is the
reason why you can say that you love your job.
9. Good crowd, ambience, food. Will recommend this to my friends and colleagues. There's a good mix of topics, personality of speakers as well. Great job. Awesome host too.
10. This is my first time to attend the customer
From Skeptics, which you will encounter most of
the time, to Converts, and hopefully, to Advocates that will give you a good
word of mouth recommendation to other skeptics, on why you should be patronized
as a conference and event organizer.
Although, I have already mentioned my top 10
attendee feedbacks, and there are many more great feedbacks from the attending
delegates that I have not included here.
Let me just share this one last feedback that captures the
magic that what we as an event organizer, are trying and working hard to
accomplish. The attendee gave this short but powerful feedback:
11. It is unbelievably positive!
- Saturday, October 29, 2016
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