The MICECON 2015 started today alongside Philippine Travel Exchange (#Phitex360) at Marriott Grand Ballroom, Pasay City. One of the interesting information shared is about Millenials (Age 19 -34). In a presentation by Peter Jordan, Senior Tourism Analyst of Toposophy, he revealed the top five countries Philippine Millenials would love to visit. Here is the list: 1.    France 2.    USA 3.    Japan 4.    Australia...

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It has been four days after the 1st Customer Lovefest - a two-in-one event highlighting the 1st Customer Experience Management Conference, and 4th Customer Loyalty and Rewards Conference. There are a lot of lessons I learned that I would share in various articles, but for now I am sharing the 5 top things I learned from the 1st Customer Lovefest. 1.   Treat Your...

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Starbucks started the experience revolution. This experience revolution that enabled them to price higher their coffee. Yes, their coffee is no doubt one of the best concoctions you can have. But if you will take a closer it is not about the coffee, it is more about the experience. The deeper reason why you are drinking the coffee, maybe because of the ambiance,...

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In a study titled “ The Cost of Poor Service” commissioned by Genesys Telecommunications Laboratories Asia Pte Ltd, an estimated $2.8 billion in losses to Philippine firms with each customer abandoning a product or service costing $123 each. (Businessworld 2010). This bad plight of the consumers against business establishments in the country is alarming and deprived companies additional profit. At the same time,...

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