IPC is a provider of Internet data center services, dedicated Internet connectivity, network security, and enterprise cloud services that help clients reduce the cost and effort of doing "IT" themselves. As the country's first and only Salesforce.com Silver Consulting Partner providing Salesforce CRM licenses and consulting services to businesses and also the country's premier Google for Work Partner, IPC has an ISO 9001:2015...

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If you are looking for a producer of promotional items for your company, Dinsmor Promo is among just a few examples. Dinsmor has sponsored the 6th Customer Lovefest that has been held at the Tower Club Makati last October 19 and 20. Dinsmor brands itself as a top source for quality promo items, producing not just customized notebooks, ball pens, and ref magnets...

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Customer Frontline Solutions (CFS) has been in the business for almost 10 years, previously catering to just their parent companies by providing Outsourced Tellering Services to MERALCO and BAYAD CENTER, CFS is now expanding its client base and serving other companies as well. Today, CFS now positioned itself as the total customer solutions provider which aims to be the FACE to Clients’ CUSTOMERS...

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It has been said that 32% of executives say that retaining existing customers is in top of their agenda, and 65% of a company's business thrives from its existing customer base. Therefore, we should consider our current customers as the ones who will advocate for your business. Most of the time, Marketing Managers invest in inviting more customers than tending to the present...

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On its 6th year, Customer Love Fest 2017, the pioneer conference on Customer Loyalty, Customer Experience and Customer Relationship Management, will now also focus on Customer Retention and Digital Immersion in line with this year's theme, "Embrace the Customer-Centric Revolution." Aimia, Inc. Business Loyalty Consultant Steven Ladd, PLDT Digital Evangelist and Transformation Agent Carlo Ople, DIGITS (Beyond the Box and Digital Walker) VP...

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The 5th Customer Lovefest, a conference that discusses CRM, Loyalty and Rewards and Customer Experience Management ended successfully. Honestly, there were a lot of challenges, a common scenario for all events and conferences. But like all professional event managers and event organizers say, “You must ride along with the waves of challenges”. We rode it and enjoyed the ride. But beyond implementing the...

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The two-day 2016 Customer Lovefest held at the New World Makati Hotel held last October 20-21, 2016 is attended by around 100 participants who want to learn from key resource speakers and interact with fellow professionals on how everyone can improve their relationships and experiences with their customers in the fields of Customer Loyalty & Rewards, Customer Relationship Management and Customer Experience. Among the highlights...

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Representatives from Pag-IBIG Fund attended the 2016 Customer Lovefest at the New World Makati Hotel last Thursday and Friday, October 20-21, 2016. Among the activities that Pag-IBIG Fund representatives held during the two-day event are its promotion of their new Loyalty Card which gives users access to discounts in select shops around the country. This is aside from the inquiry services that they...

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The second day of the Customer Lovefest 2016 focuses on Customer Experience, and here are a few words that should describe it: Sustainability. How will you make your Customer Experience program sustainable? Innovation. How will you innovate your Customer Experience processes through new technologies? Shopping Analytics. How can shopping analytics improve your customer service? New Experiences. Are your customers so satisfied that they're...

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The 2016 Customer Love Fest will come in just three days, and to give you a sneak peek at this year's event, we would like to share to you a few words that can sum this up: Personal Image. How personal image can affect Customer Loyalty and Rewards? Implementation. What are the best practices in Customer Loyalty and Rewards? Competition. Check your Customer...

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Brands. Logos. Names. While these three things are different from one another, they have a common purpose: Recognition. Each and every company or entity has its own image of recognition - a brand image. Times are fast, and we are living in a world where names get shortened, abbreviated, so on and so forth. Here are the things you need to take note...

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Business owners, imagine this: You or your employees are using Grab for your work tasks (some of you might even ask them to use it), like going to a specific place for meetings, delivery of goods, so on and so forth. Chances are, your employees are required to submit their proof of their ride to be submitted to your company's HR department. With...

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What you see here are not just logos of notable companies - these companies want to learn more on Customer Relationship Management, Customer Experience, and Customer Loyalty & Rewards at the 2016 Customer Love Fest happening this Thursday to Friday, October 20 to 21, 2016, at the New World Makati Hotel, just beside Greenbelt. What's in it for them - and for your...

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There's a lot of games that are available to play on smartphones, from the casual to the hardcore - and each of these games have their own following. We take on for example two trending games that are hit with the anime-loving youth: The LoveLive! School idol festival and Mystic Messenger. LoveLive! SIF is part of the multimedia LoveLive! School idol project franchise...

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The 5th Customer Loyalty Conference is the pioneer conference in the country dedicated for loyalty and brand officers. Started in 2012, this conference has grown into what is now the two-day Customer Love Fest. This year, we are bringing in two overseas speakers to join us in the party with local customer loyalty professionals who will share their expertise and experience in customer...

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It's that time of the year again! The last four months of the year in the country, dubbed as the "-ber months," is said to be the time where we are preparing for the holiday season more than our neighboring countries. With that said, we expect many people to line up in malls or markets to buy gifts for their loved ones. There're...

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In what is dubbed as the "saddest US$5 [actually US$4.8] billion deal in tech history," the core assets of Yahoo!, Inc. (once an internet giant before Google and Facebook took over; and also the place where most Filipinos signed up for email) has been sold to the biggest wireless telco in the U.S., Verizon. Now what happens after this? First, let's describe the...

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Facebook has released its insights on what people seek for the most on the Facebook and Instagram platforms, and the results may surprise you. While both Instagram and Facebook are social media, and is used to share everyone's moments, the difference between the two is that Facebook is more on current events while Instagram is more on style. Here's the gist of the...

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The 2016 Customer LoveFest welcomes SM Hotels and Conventions Corporation Loyalty Program Manager Ms. Brie Caces! Ms. Caces has four years of experience in the events industry, having worked in the events management industry. As the Loyalty Program Manager for SM Hotels and Conventions, she is responsible for the launch, conceptualization and management of the company's loyalty program activities. See her and other international speakers...

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The 2016 Customer LoveFest welcomes retail mentor and adviser Mr. Darrell Wisbey! Mr. Wisbey has experienced the Asian retail market for two decades. He has held senior executive roles in Merchandising, Store Operations and Marketing in Specialty Stores, Department Stores, Mass Merchants, Hypermarkets and Supermarkets and Convenience Stores in Japan, Indonesia, Hong Kong, Malaysia, Singapore, India and the Philippines. As a "career retailer...

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