The 8th Customer Lovefest - Customer Experience Conference in the Philippines set this November 14-15, 2019 at Tower Club, Makati City.
The Conference is about a deep dive into the Science of Repeat Business - Loyalty and Rewards and Customer Experience Management.
These are some of the data that proves the importance of these areas according to Forbes:
- Companies that lead in customer experience outperform laggards by nearly 80%.
- 84% of companies that work to improve their customer experience report an increase in their revenue.
- 73% of companies with above-average customer experience perform better financially than their competitors.
- 96% of customers say customer service is important in their choice of loyalty to a brand.
- 83% of companies that believe it’s important to make customers happy also experience growing revenue.
- Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.
- 73% of consumers say a good experience is key in influencing their brand loyalties.
- 77% of consumers say inefficient customer experiences detract from their quality of life.
- Customer-centric companies are 60% more profitable than companies that don’t focus on customers.
- Loyal customers are five times more likely to purchase again and four times more likely to refer a friend to the company.
These data indicate that companies wishing to maintain their leadership in the industry that they play must focus on loyalty and rewards and customer experience management.
This year, the 8th Customer Lovefest is bringing in fresh ideas from different companies like 711 Cliqq, Paymaya, Max Restaurant, St. Luke's Medical Center, Alps Black, Zap, Pushkart.ph, Oxytocin, Dentus Aegies Network, and Kantar Media.
All speakers of these companies will be sharing insights on how to leverage loyalty and rewards, digital, and customer experience for the tremendous growth of your company.
For participation and sponsorship, click here: http://www.customerlovefest.com/join/
Exlinkevents is the producer and organizer of the 8th Customer Lovefest - it is one of the top event management companies in the Philippines.
- Friday, October 04, 2019
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