Customer Experience Management Conference Set 2017
Saturday, September 30, 2017
The pioneer conference for Customer Experience Management
and Loyalty and Rewards Program is set this Tower Club ,
Makati City.
The 6th Customer Lovefest Conference promises to
be another engaging learning event for professionals in these fields.
Customer Experience Management is becoming the most
important battleground for all companies determined to be on top of their
industries and competition. Technology and Human integration is crucial in
creating a WOW service and experience to the customers.
Customers on this day and age are demanding. Their unmet
expectations and dissatisfaction can spell disaster to businesses. This is the
reason why Customer Experience Management is crucial and must be included in
any companies’ strategic playbook.
In one study, 47%
of customers would take their business to a competitor within a day of
experiencing poor customer service (24/7 Customer Engagement Index 2016). This
indicates that companies must focus on delivering superior service and
experience.
In
fact, according to a research of Accenture, “The estimated cost of customers
switching due to poor service is $1.6 trillion.” Once
a provider loses a customer, 68% of consumers will not go back.”
The 6th Customer Lovefest Conference will tackle
all about Loyalty and Rewards Program on Day1, and Customer Experience
Management on Day 2.
Besides the great topics and speakers, the delegates of the conference
are in for an engaging event because of the networking program, long table
discussions and brain date scheduled during the event.
Bank Marketing Association of the Philippines (BMAP),
Philippine Marketing Association (PMA) and Philippine Retailers Association
(PRA) and Avolution, Inc. are the event partners of the conference.
Ex-link Management and Marketing Services (Exlinkevents) is
the event producer and organizer. For more details, call Tel. Nos. 633-0153,
643-3887 or email info@exlinkevents.com.
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