September 2017

Customer Experience Management Conference Set 2017

Customer Experience Management Conference Philippines

The pioneer conference for Customer Experience Management and Loyalty and Rewards Program is set this October 19-20, 2017 at the Tower Club, Makati City.

The 6^th Customer Lovefest Conference promises to be another engaging learning event for professionals in these fields.

Customer Experience Management is becoming the most important battleground for all companies determined to be on top of their industries and competition. Technology and Human integration is crucial in creating a WOW service and experience to the customers.

Customers on this day and age are demanding. Their unmet expectations and dissatisfaction can spell disaster to businesses. This is the reason why Customer Experience Management is crucial and must be included in any companies’ strategic playbook.

In one study, 47% of customers would take their business to a competitor within a day of experiencing poor customer service (24/7 Customer Engagement Index 2016). This indicates that companies must focus on delivering superior service and experience.

In fact, according to a research of Accenture, “The estimated cost of customers switching due to poor service is $1.6 trillion.” Once a provider loses a customer, 68% of consumers will not go back.”

The 6^th Customer Lovefest Conference will tackle all about Loyalty and Rewards Program on Day1, and Customer Experience Management on Day 2.

Besides the great topics and speakers, the delegates of the conference are in for an engaging event because of the networking program, long table discussions and brain date scheduled during the event.

Bank Marketing Association of the Philippines (BMAP), Philippine Marketing Association (PMA) and Philippine Retailers Association (PRA) and Avolution, Inc. are the event partners of the conference.

Ex-link Management and Marketing Services (Exlinkevents) is the event producer and organizer. For more details, call Tel. Nos. 633-0153, 643-3887 or email info@exlinkevents.com.

Saturday, September 30, 2017
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Senior High School Work Immersion Industry Forum A Great Success

event management Philippines

The recent Senior High School Work Immersion Industry Forum was a great success. HR Managers and Owners of different companies supportive of the advocacy of allowing Senior High School students to be part of their company through the Senior High School Work Immersion Program as required by the Department of Education attended the forum.

The Senior High School Work Immersion Industry Forum discussed the following topics:

Welcome Remarks by Don Timothy Buhain, Chief Operating Officer, Rex Book Store Inc.

Matching Academic Curriculum on Work/Job Readiness by Mr. George Barcelon, President, PCCI

Rex Book Store’s “Para sa Bata” and Isang Nayon Advocacy by Dr. Fe Hidalgo

Situational Analysis on the Current Employment Scenario and Jobstart Philippines Program by Ms. Myka Rose E. Trono, Statistician II Labor Market Information, Research, and Career Guidance Advocacy Division Bureau of Local Employment (BLE), Department of Labor and Employment (DOLE)

Guidelines on Implementing K-12 Work Immersion ProgramsBy Mr. Mark Anthony V. Bercando, RGC, RPm Supervising Education Program Specialist Bureau of Curriculum Development, Department of Education (DepED)

Sharing of Best Practices on the Industry-Academe Partnership by

Ms. Bonita Mendoza HRDD Manager, Rex Book Store Inc.
Ms. Carmie de Leon, Trustee, People Management Association of the Philippines
Ms. Maria Vivien Arnobit of the Meralco Power Academy

Closing Remarks by Dr. Emerson Atanacio, Chief Executive Officer of the National College of Science and Technology

The Senior High School work immersion program requires companies to give 80 hours per student to experience the work. This will enable students to become familiar with the workplace, experience workplace simulation and apply their competencies in areas of specialization. It is also expected to help develop life and career skills and prepare learners to make decisions about postsecondary education or employment.

During the forum, DEPED representative Mr. Mark Anthony V. Bercando emphasized that the safety of the senior high school students is one of the primary requirements for partner companies willing to open their doors to these students.

Rex Book Store Inc. made the forum possible as it took the lead in organizing the event. Other organizations that are instrumental to the success of the event are People’s Management Association of the Philippines (PMAP), Philippine Chamber of Commerce and Industry (PCCI), Bank Marketing Association of the Philippines (BMAP), Philippine Marketing Association of the Philippines (PMA), Ortigas Center Association Inc. (OCAI), Rotary Mutya ng Pasig, Inner Wheel, and Rotary District 3800.

Exlinkevents is the event manager of the forum. For partnerships, call Tel.no. 633-0153 | 643-3887 or email info@exlinkevents.com.