The two-day 2016 Customer Lovefest held at the New World Makati Hotel held last October 20-21, 2016 is attended by around 100 participants who want to learn from key resource speakers and interact with fellow professionals on how everyone can improve their relationships and experiences with their customers in the fields of Customer Loyalty & Rewards, Customer Relationship Management and Customer Experience.

Among the highlights of the event are the Brain Date, where they exchanged ideas on customer experience improvement with a select "date"; Quicknet, where delegates exchanged contacts with one another; and the Workshops, in which everyone shared their challenges and solutions in their respective fields.

These are aside from the valuable insights and outlooks from speakers Mr. Alex Araneta (Catalyst360 Training and Consultancy), Ms. Yayu Javier (AVANZA), Ms. Brie Caces (SM Hotels and Conventions), Mr. Paul Malcolm (Vivid Engagement), Ms. Pauline Pangan (AllFamous Digital), Mr. Darrel Wisbey, Ms. Cynthia Mamon (Enchanted Kingdom), Mr. Philipp Kristian Diekhöner (Die Denkfabrik), Mr. JJ Sison (AudioWAV Media), Dr. Nick Fontanilla (I-Metrics Asia Pacific), Mr. Bobby Horrigan (Enderun Management Consultancy) and Ms. Matec Villanueva (formerly of Publicis Manila) who shared their time with the delegates.

Th event capped off with a quick raffle to thank the delegates for their time well-spent. Overall, the 2016 Customer Lovefest is a resounding success despite bad weather conditions.

Ex-Link Events is certainly looking forward to next year's Customer Lovefest with a planned new look and set of speakers that will delight customer professionals.


The Customer Lovefest would like to thank New World Makati Hotel as its venue; the Bank Marketing Association of the Philippines (BMAP), Avolution, Grab for Work, Pag-IBIG Fund, Brother Philippines, Citibank and Avail.at as its major sponsors; Jade Pacific Residences, Nestea, Faber-Castell, Dinsmor Promo, Azumi Boutique Hotel, Organique Acai, MobileMINDS, Inc., Krispy Kreme Doughnuts, Dee's Gourmet Popcorn, TagCash, Avanza, Catalyst 360 Training and Consultancy, Enchanted Kingdom, Primo Loyalty and Rewards, AllFamous Digital, Vivid Engagement, Enderun Management Consultancy, AudioWAV Media, Inc., and I-Metrics Asia Pacific Corporation as its event partners; and media partners Malaya Business Insight, BusinessWorld, BusinessMirror, Manila Bulletin, Inquirer.net, Azrael's Merryland and Wish 107.5.

The Customer Lovefest is organized by Ex-Link Management and Marketing Services Corporation. For inquiries and partnerships, contact (02) 633-01-53, 643-38-87, SMS 0920-981-4376, 0920-924-2532 or email info@exlinkevents.com.